A professional tree service should be able to assist you with all of your tree-related needs, whether you want it pruned, relocated, or preserved. But, hiring the first tree service you come across is not necessarily the best option. Research the company and read reviews from previous clients to ensure a high-quality result. The best source of information about the reliability, honesty, and competence of a business is its prior clients.
In this article, we’ll discuss the significance of reading customer reviews before hiring a tree service, and we’ll offer some advice on what to look for specifically. If you’re confused about how to locate a reliable tree service, read on.
Why do Reviews Matter?
When hiring someone to provide a service, nothing is more important than reading their reviews online. While credentials and experience are important factors in hiring a tree service, previous clients’ feedback is often the most telling.
If a company overcharged or made a mess in a customer’s yard, you’ll read about it in the ratings and reviews. If they were impolite on the phone or cut the wrong branch, it would show up in the reviews.
Recommendations are another great way to gain customers’ confidence in your business. With over 200 reviews and nearly all five stars, our company has a stellar reputation that has attracted the attention of potential new clients.
You Can Learn a Lot From Looking at Customer Reviews
There are a few options available to you when searching for reviews. The company’s website is an example. You can see that we prominently feature customer reviews on our website.
But, not all arborist businesses adhere to such standards. Perhaps they don’t get universally positive feedback, but it’s not proof that they’re hiding anything.
Google and Yelp are two listing sites you can use to learn more. Check the number of stars first. It’s excellent news if they have a tremendous overall average, but a huge total number of ratings is just as, if not more, significant.
After that, move on to examining the reviews themselves. Take special note of any feedback that provides substantial insight into the company from the customer’s perspective. Keep an eye out for comments about dealings with the staff, descriptions of services provided, and statements about whether or not the company is recommended.
Check out the negative feedback, too. A company’s response to a negative review can often tell you more about it than the review itself. If the answer is polite and businesslike, it’s a good sign that the company cares about its reputation more than just a single negative review.
Call us if you need a tree service
Our skilled tree workers and arborists can assist you with tree care needs, including removal, cutting, and emergency service. Review our testimonials to see for yourself how professional and dedicated we are, then get in touch for a free quote and to learn more about how we can assist you with your trees.